Buying, renting and shortlets
Kreeb Hunt refunds the agency fee (our 10% commission), not the property price. To make sure property owners and hosts are never paid late, the property payment is released to the owner as soon as your payment is confirmed. If the property price needs to be refunded, that is settled offline between you and the property owner, with the listing agent stepping in to help.
- You have 48 hours After you pay, you have 48 hours to either release the agency fee or request a refund from your Transactions page.
- Release it if you’re satisfied If you’re happy with the agent’s service, release the fee straight away. The agent receives it within 48 to 72 hours.
- Automatic release after 48 hours If you don’t release the fee or request a refund within 48 hours, the agency fee is released to the agent automatically.
- Refunds after review If you request a refund within the 48 hours, our team investigates and carries out due diligence. Approved agency fee refunds are paid back within 5 to 7 working days.
Paid the property owner directly? The same 48-hour rule applies to the agency fee you paid on Kreeb Hunt. The money you sent the owner never passed through Kreeb Hunt, so any refund of it is settled with the owner.
Commitment fee for inspections
The ₦10,000 commitment fee you pay to book an inspection is held by Kreeb Hunt. You can request a full refund from the property page at any time before the inspection takes place. Once the inspection is marked as done, or the fee has been credited towards your property payment, it can no longer be refunded.
Artisan jobs
Kreeb Hunt holds the full payment for an artisan job until you act. When the work is done, click release and the artisan is paid. If something is wrong, request a refund instead and the payment is handled according to the outcome of our review. If the artisan cancels a paid job, you receive a full refund automatically.
How refunds are paid
Approved refunds go back to the card or bank account you paid with, through our payment provider, within 5 to 7 working days. Kreeb Hunt does not charge a fee to process a refund.
If you believe a payment was taken in error or you have not received an approved refund, contact support from your dashboard with the payment reference and we will look into it.